Selected work
Professional work

Delivered
Making CRM the service backbone of a greenfield digital bank, then building the customer operation around it.

Delivered
Untangling thirty years of accumulated complexity while changing the system that every part of the bank depends on.

Delivered
Creating the people, partner model and service discipline to take a new wallet proposition into an unfamiliar market.

Live
Turning a high-friction nutrition diary into a contextual intelligence product.

In development
An Android-first proof of concept that identifies transactional messages, removes duplicates and exposes parsed transaction records through an API and MCP interface.
Away from the day job
A different kind of making, driven by curiosity rather than a client brief.